How Do I Request Help with a Course?

2. Open the Help Desk

In the left-hand sidebar, click on “Help Desk.”
This will open the support portal where you can submit a request.

3. Create a Support Ticket

Click the “Add” button to open a new request.
Select the “Academic Support” category.
Provide a detailed description of your question or issue.
Attach any relevant files (screenshots, assignment documents, or coursework references).
Click “Submit” to send your request.

4. Track Your Request

After submitting, you can check the status of your ticket and view responses from the academic support team.
Responses will appear in your Help Desk dashboard, and you may also receive email notifications.

What Types of Course Questions Can the Help Desk Assist With?

✅ Assignment instructions & clarifications – If you’re unsure about an assignment’s requirements.✅ Understanding coursework concepts – If a lesson or topic needs further explanation.✅ Grading inquiries – If you have questions about a graded assignment or need feedback.✅ Technical issues with coursework – If you experience problems submitting assignments or accessing materials.✅ Exam and quiz questions – If you need guidance on test-taking policies or retakes.